1. I would like to register my children at separate campuses, and I do not see the sibling discount applied.

Please register your children at the respective campuses. Then contact either [email protected] or [email protected]. We will apply the discount manually to the three installments for the younger child(ren), or refund the money if paid in full.

2. I have added all my courses to my cart, but I do not see them all when I am ready to check out.

Please refresh your browser page to sync all the classes added to your checkout cart.

3. An interview was recently conducted for my child (a sibling of someone currently enrolled) but I do not see them in Jumbula.

You will need to add the sibling to your profile to register them into a class. Click on ‘home’ to see your profile and add your child.

4. My child attends grade 3 in the day school but attends grade 4 (or grade 2) in Spirit of Math. The system is giving me an error when I select their Spirit of Math class.

The student grade must match the course grade to proceed with the registration. Change your child’s grade to reflect the SoM class they are registering in.

5. I would like to pay by cheque or cash.

Unfortunately, we are only offering two payment methods – Credit Card (2.4% convenience fee will be applied at the checkout) and Pre-Authorized Debit.

For both options you will have the opportunity to pay in full or in three equal installments. The payment dates are as follows:

Registration Fee – due upon registration

Term 1 – August 19, 2024

Term 2 – November 18, 2024

Term 3 – March 17, 2025

6. I do not know the access code. (this is not your password to log in)

For returning students, the access code is provided in Step 3 of the ‘How to Register – Jumbula’ section of the Registration Newsletter.

For new students, the access code was included in the email sent after the interview.

7. I registered but I was not able to apply the Loyalty Coupon (returning parents only).

If you paid in installments, the $52 credit will be applied to each installment, If paid in full, you will receive a credit of $156 applied to your credit/debit account. Please send an email to [email protected] or [email protected].

8. I have registered my child for a class, but we would like to change the class.

Please carefully select the class you would like to register and review the items in your cart prior to checking out. All transfers will take 5 to 10 business days to process, and spaces are not guaranteed. If you require a transfer, please complete the Transfers Request form 2024-20245

Please allow 5 to 10 business days to process your request.

9. I would like to switch my method of payment from Credit Card to PAD or vice versa. I would like to change my payment from in full to installments or vice versa.

To make changes to your payment type, your initial registration will be cancelled and you will need to reregister. Please be advised that your spot will not be reserved if you chooe to do this. 

10. I have moved (changed the phone number, email address etc. )

Please update your personal information in Jumbula as soon as the change occurs.